Please enter your client reference number. This will be in a form similar to "ABC/XYZ001/1"

Q1 How Satisfied or dissatisfied were you with the overall level of service?

Please tell briefly why this is:

Q2: Did we give you information that was easy to understand

Q3: Were we helpful and friendly

Q4: How knowledgeable did you find our staff?

Q5: How well did we keep you up-to-date with progress?

Q6: How well did we listen to what you had to say

Q7: How did you find our service in terms of being treated fairly?

Q8: Would you recommend us to someone else if they needed legal assistance/advice?

Please give your brief reason(s) for your answer to Q8:

Q9: Do you have any further comments or suggestions that may help us to improve our level of service?

Q10: Was the outcome of your case better, worse or the same as expected?

Your Name

Your address

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