Q1 How Satisfied or dissatisfied were you with the overall level of service?
Very satisfied Fairly satisfied Undecided Fairly dissatisfied Very dissatisfied
Please tell briefly why this is:
Q3: Were we helpful and friendly
Very helpful Fairly helpful Undecided Fairly unhelpful Very unhelpful
Q4: How knowledgeable did you find our staff?
Very good Fairly good Undecided Fairly poor Very poor
Q5: How well did we keep you up-to-date with progress?
Very well Fairly well Undecided Fairly poor Very poor
Q6: How well did we listen to what you had to say
Very well Fairly well Undecided Fairly poor Very poor
Q7: How did you find our service in terms of being treated fairly?
Very well Fairly well Undecided Fairly poor Very poor
Q8: Would you recommend us to someone else if they needed legal assistance/advice?
Certain to Likely to Unlikely to Certain not to
Please give your brief reason(s) for your answer to Q8:
Q10: Was the outcome of your case better, worse or the same as expected?
Better Same as expected Worse
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